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Frequently asked questions

Got a question about Sports Injury Bulletin? You'll probably find the answer here.

General

  1. What is Sports Injury Bulletin?
  2. How can I trust the information you publish?
  3. How do I subscribe to Sports Injury Bulletin Online?
  4. What is Worldpay and how does it work?
  5. What payment methods does Worldpay accept?
  6. Will you sell or give my email address to anyone else?
  7. I received an email newsletter from Sports Injury Bulletin but have not subscribed. What's going on?
  8. How can I unsubscribe from Sports Injury and other Sports Injury Bulletin emails?
  9. Is this publication available internationally?
  10. Can we swap links?
  11. Can I advertise on your sites?
  12. Can I use information from your articles on my own site?
  13. How can I submit an article for publication in Sports Injury Bulletin?
  14. Where can I read your Privacy Policy?

Subscribers' FAQs

  1. I subscribed to Sports Injury Bulletin online but I haven't received anything since. How do I access my subscription?
  2. How will I know when the latest issue has been published?
  3. What if I don't have Adobe Acrobat Reader installed on my PC?
  4. What if I use a Mac?
  5. I have forgotten my username and/or password. What do I do?
  6. Do you publish any other newsletters? How do I subscribe and can I get a discount for subscribing to more than one?
  7. How often will I receive my issue of Sports Injury Bulletin?
  8. I have a question about something that was contained in an article. How do I get a response?
  9. How do I order back issues of Sports Injury Bulletin?
  10. How do I cancel my subscription?
  11. How can I obtain a receipt?
  12. My email address has changed. How do I update my subscription details?
  13. How do I get in touch with someone to discuss my subscription?

'Sports Injury' free newsletter FAQs

  1. What is 'Sports Injury' and why am I receiving it?
  2. What is Sports Injury Bulletin and how can I 'upgrade' to it?
  3. How do I unsubscribe from the 'Sports Injury' list?
  4. What should I do if my email address changes?

General

1) What is Sports Injury Bulletin?

Sports Injury Bulletin is a subscription-only newsletter for Physios, Osteopaths, Chiropractors, Sports Massage Therapists, coaches and athletes, featuring the latest research and advice from leading experts on sports injuries. The advice in Sports Injury Bulletin comprises the combined experience of our world-renowned sports physiologists, trainers and therapists, turning injured patients into winners in their sport. It's published 10 times a year by Green Star Media Ltd. Sports Injury Bulletin is not available in the shops – only our subscribers are able to access the valuable information we publish.

2) How can I trust the information you publish?

Through our sister publication, Peak Performance we have been offering indispensable advice to athletes and coaches for over 16 years. Sports Injury Bulletin was founded in July 2000 to focus our years of experience on the area of sports injuries. Our writers are leading authorities in the fields of sports injury, health, and fitness. Furthermore, we do not sell advertising space in our newsletters because we are committed to providing authoritative and independent information free from editorial bias. To see the high quality of our research, take a look around our free online library where you'll find hundreds of articles from our archive. Or take out a 60-day trial subscription to make up your own mind.

3) How do I subscribe to Sports Injury Bulletin Online?

Just click here and follow the simple instructions. You'll need to provide your credit/debit card details, or use our PayPal option, along with your name, address and email address. All transactions are securely routed through WorldPay, or PayPal for safe online payment processing. If you are a school, college, or university and prefer to be invoiced then please call +44 (0) 1483 892894, or email customerservices@greenstarmedia.net

4) What is Worldpay and how does it work?

Worldpay is the world’s leading online payment service. When you subscribe to Sports Injury Bulleton via our online order form, your card details are submitted securely via Worldpay, or PayPal and we receive the details your subscription order. We will send you an email confirming your subscription and also email an order receipt. Our subscription terms and conditions are provided on the online order form, order receipt and with each issue that we send you.

You can read the Green Star Media terms and conditions by clicking HERE.

Any transactions processed by us will appear on your bank or credit card statement, or your PayPal account with the exact description of Green Star Media Ltd next to it. 

5) What payment methods does Green Star Media accept?

Green Star Media accepts all major credit and debit cards, including Visa, MasterCard, Electron, American Express and Delta.

We also offer PayPal as a method of payment.

6) Will you sell or give my email address to anyone else?

NO. We never sell or pass on our customers' details, including email addresses, to any third parties.

7) I received an email newsletter from Sports Injury Bulletin but have not subscribed. What's going on?

As well as our subscription-only newsletter, we also publish a free email newsletter called Sports Injury Doctor. This is sent to people who have asked to be included on our mailing list after visiting Sports Injury Bulletin website, or one of our affiliate sites. Sports Injury Doctor contains free information and is sent out weekly. Recipients of Sports Injury Doctor are under no obligation to purchase a subscription to Sports Injury Bulletin – but you'll need to subscribe if you want the competitive edge Sports Injury Bulletin gives its paying subscribers.

8) How can I unsubscribe from Sports Injury Doctor and other Sports Injury Bulletin emails?

You'll find a link at the bottom of the email allowing you to automatically and immediately unsubscribe via our preference centre. Alternatively, you can send an email to customerservices@greenstarmedia.net with 'Unsubscribe' in the subject line to the address shown at the foot of the email, but please note that it may take a few days to process requests made through this route. Using the unsubscribe link and preference centre does not stop or cancel a paid for subscription to Sports Injury Bulletin.

9) Is this publication available internationally?

Yes. If you have access to the internet, you can read Sports Injury Bulletin. When you subscribe online your first issue is sent straight away direct to your email address.  Then we send a new issue to you every month. At the moment, Sports Injury Bulletin is only published in English. It is not available in print.

10) Can we swap links?

We are always looking for new link exchanges and are also looking to form new partnerships. Please send the address of your site along with a brief description to customerservices@greenstarmedia.net

11) Can I advertise on your sites?

To get your advertising across to the million sportspeople who visit our sites each month, or to the 400,000 people who subscribe to our Sports Performance Bulletin ezine, call us on +44 (0)1483 892894. Or just email customerservices@greenstarmedia.net

12) Can I use information from your articles on my own site?

Please do not use extracts from our articles, books, or Sports Injury Bulletin subscription issues without permission. None of our information should be added to a website, or a social media page. However, we are happy to consider requests. Please email customerservices@greenstarmedia.net with as much information as possible. 

13) Can I submit an article for publication in Sports Injury Bulletin?

If you would like to submit an article to Sports Injury Bulletin, please send a brief synopsis, contained within the body of your email – not as an attachment – to customerservices@greenstarmedia.net  -  Our editors will contact you if we are interested.

14) Where can I read your Privacy Policy?

You can read our Privacy Policy by clicking here.

Subscribers' FAQs

1) I subscribed to Sports Injury Bulletin online but I haven't received anything since. How do I access my subscription?

You can access Sports Injury Bulletin as soon as you subscribe - Once you submit your subscription order we send that latest issue to you via email. If you do not receive your welcome email or a new issue on the last Tuesday of each month, then please email customerservices@greenstarmedia.net and put 'missing issues' in the subject line. Or please call +44 (0) 1483 892894.

For your information we send 10 issues per year, no issues are sent for August and January.

2) How will I know when the latest issue has been published?

Each new issue is sent to you via email on the last Tuesday of each month from this email address - chris.mallac@sportsinjurybulletin.com - please add this to your contacts

3) What if I don't have Adobe Acrobat Reader installed on my PC?

Adobe Acrobat Reader is a free piece of software that can be downloaded from the Adobe website.

4) What if I use a Mac?

No problem. Mac users can also download and read Sports Injury Bulletin, as long as you have a PDF reader and access to the internet. Adobe Reader is compatible with Macs running OS 7.5.3 or above. Mac OS X users can also use Preview, which is pre-installed along with Mac OS X and will open PDF files automatically.

5) I have forgotten my username and/or password. What do I do?

Please send an email to chris.mallac@sportsinjurybulletin.com and we will get back to you with the details you need.

6) Do you publish any other newsletters? How do I subscribe and can I get a discount for subscribing to more than one?

Green Star Media currently publishes one other newsletter for endurance athletes: Peak Performance, containing valuable advice from our team of experts. Published 12 times a year, Peak Performance contains the latest research from the sports science world and aims to help all serious athletes improve their performance. Why not take out a trial subscription and find out for yourself? Click here to subscribe to Peak Performance.

7) How often will I receive my issue of Sports Injury Bulletin?

Sports Injury Bulletin is published 10 times a year and sent to you via email from chris.mallac@sportsinjurybulletin.com on the last Tuesday of each month.

We do not send an issue on the last Tuesday of July, or December.

8) I have a question about something that was contained in an article. How do I get a response?

Please send an email to chris.mallac@sportsinjurybulletin.com with your name, contact details, and the specifics of your question (which article you are referring to, etc) then we can forward your question to the writer of the related article. Please note, however, that for legal reasons we are generally not able to answer individual questions.

You could also try looking in our archives, where you will find hundreds of articles which may contain the information you are looking for

9) How do I order back issues of Sports Injury Bulletin?

You can buy back issues of Sports Injury Bulletin by contacting our Customer Services team.

Please call +44 (0) 1483 892894 or email customerservices@greenstarmedia.net

10) How do I cancel my subscription?

To cancel your Sports Injury Bulletin subscrption please send an email to customerservices@greenstarmedia.net with 'Cancel SIB subscription' in the subject line.

11) How can I obtain a receipt?

Please email customerservices@greenstarmedia.net detailing the approximate dates or issues that you want a receipt for.

12) My email address has changed. How do I update my subscription details?

Please send an email to customerservices@greenstarmedia.net - or call +44 (0) 1483 892894 and we will amend your details.

13) How do I get in touch with someone to discuss my subscription?

From within the UK you may ring +44 (0) 1483 892894 Monday to Friday between 9:00 and 17:30 GMT; customers outside the UK will need to add the country code 44.

Otherwise, please email customerservices@greenstarmedia.net

Or Write To Sports Injury Bulletin, Green Star Media Ltd Meadow View, Tannery Lane, Bramley, Guildford, GU5 0AB, United Kingdom.

'Sports Performance Bulletin' Free Newsletter Subscribers

1) What is 'Sports Performance Bulletin' and why am I receiving it?

Sports Performance Bulletin is a free weekly newsletter from the publishers of the world's leading sports science newsletter, Sports Injury Bulletin. Every week, Sports Performance Bulletin gives athletes valuable tips on how to be faster, stronger and fitter. It is sent to people who have asked to be included on our mailing list after visiting Sports Injury Bulletin or one of our affiliate sites. Recipients of Sports Performance Bulletin are under no obligation to purchase a subscription to Sports Injury Bulletin – but you'll need to subscribe if you want the competitive edge Sports Injury Bulletin gives its paying subscribers.

2) What is Sports Injury Bulletin and how can I 'upgrade' to it?

Sports Injury Bulletin is a subscription-only newsletter for endurance athletes, featuring the latest research from the sports science world. We cover the whole range of sports, from running and rowing to cycling and swimming, and each issue is packed full of exclusive information for anyone who's serious about sport. It's published 10 times a year in PDF format, by Green Star Media Ltd. Sports Injury Bulletin is not available in the shops – only our subscribers are able to access the valuable information we publish. To take out a subscription to Sports Injury Bulletin at a special introductory rate, click here.

3) How do I unsubscribe from the 'Sports Performance Bulletin' list?

You'll find a link at the bottom of the email allowing you to automatically and immediately unsubscribe using our preference centre. Alternatively, you can send an email with 'Unsubscribe' in the subject line to customerservices@greenstarmedia.net, but please note that it may take a few days to process requests made through this route.

4) What should I do if my email address changes?

Please send an email to customerservices@greenstarmedia.net and we will amend your details.